As long as your equipment is returned to us and conforms to the bullet-points below it is covered by a 14 Day Money Back Guarantee. The Consumer Contracts Regulations apply to consumers (individuals) and does not apply to businesses.
We accept the return of orders if:
1. The goods are returned in their undamaged, original packaging
2. All accessories supplied with your product are present (if the product is a kit, everything must be returned)
3. The equipment is in its original condition as sold and has not been used
4. The item is faulty and we have been notified within 14 days
However we cannot accept the return of:
How to Return an Item
Any goods that are lost or damaged in transit will be held as your responsibility, so this is an important process.
Note: The returns policy doesn’t affect your statutory rights. Read the full returns policy in terms and conditions.
A full refund of the original purchase price (including purchasing delivery charge) will be made within 30 days of the return of the goods.
Returns delivery charges are met by the customer unless the goods are found to be faulty.
If you have a problem with your order please contact us as soon as possible on the numbers listed above and we’ll be happy to rectify the problem.
The Calibration Centre Ltd, Unit 1 Antom Court, Tollgate Drive, Tollgate Industrial Estate, Stafford, ST16 3AF
Telephone: 01785 600691
Company Registration No: 04489557
VAT No: 758241516